24/7 Customer Support in Website Hosting
The customer and technical support services for all of our website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a few days to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you already have an account, you are able to open a support ticket in addition to the other three methods of communication. You can select the best way to contact us based on what your location is or what kind of hardware you're using. We can easily help you for more or less any webhosting-related question that you have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated plans that we supply include 24/7 customer and technical support, which means that no matter what problem you have, you can get in touch with us and we will help you in a timely manner. The guaranteed answer time for every email or support ticket that you open via your Hepsia hosting Control Panel is just one hour; typically the reply time hardly ever exceeds twenty minutes. In addition, we provide telephone support with several local numbers around the globe plus a live chat, so you'll be able to contact us and find more information about our services even if you don't have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan specs, e-mail configuration, hosting account settings, and so on. If you use our services, you will never experience an issue where you should wait for a few days to get an issue resolved like you will have to do with a lot of other suppliers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server from our company, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find several local telephone numbers in the United States, the United Kingdom and Australia plus a live chat service. If you're an active customer and you need help with a technical issue that requires additional time to analyze or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll take care of the trouble and send you a reply within the hour. The response time is warranted 24/7, which includes weekends and holidays, yet for many problems it takes a maximum of half an hour to receive assistance. Our support service covers the VPS as well as all pre-installed software it features, so if you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
If you purchase a dedicated server from our company, you will be able to contact us anytime using a number of channels and the max time that you will need to wait for an answer is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the apps which are pre-installed on your server. To contact us about a tech issue, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any common questions or you would like to find out about our web hosting services before you order, you can also use our live chat or you could call one of the local numbers that we have in various countries around the world. In the event that you'd like to have assistance with third-party software that you cannot set up or run effectively, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.