In the event that you have ever had a website hosting account before or you have dealt with any other online service, you are probably aware from personal experience that for certain things it is better to consult with a live person on the phone rather than exchange tickets or e-mail messages. If you'd like to know more about a particular service before you purchase it or if something small-scale should be done, for instance, it is really easier and faster to get it done real-time. If you have the option to connect with representatives over the phone, it's also very likely that you're dealing with a real website hosting supplier, not a reseller. The level of support that you can get by phone may differ between different providers - from very general matters to expert technical support. Typically the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complex tech issues are resolved through email and / or tickets.

Phone Support in Website Hosting

Because we have live telephone support 14 hrs a day, you can contact us and talk with our customer support agents to find out more about all website hosting plans that we supply and ensure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we now have phone numbers on 3 different continents so that you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you are already a customer, you can phone us about general and billing matters, and even about some tech ones. In case the issue is strictly technical or it needs longer time to investigate, you'll have to employ our ticketing system, which will allow both you and our tech support crew to track the information given by either side.

Phone Support in Semi-dedicated Servers

Every time you want more info regarding the Linux semi-dedicated plans that we provide, you are able to call any of the three support phone lines that we have across the globe - in the U.S.A., the UK and Australia. By doing this, you have the option to check ahead of time whether our services will be suitable for your websites. If you are already our customer and you have a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours a day about any type of billing or common questions. For entirely technical troubles you are able to take advantage of our ticketing system in order to communicate with our technical support because sometroubles simply require additional time to be resolved, but we will help you on the phone with numerous minor tech problems as well, saving you efforts and time.