One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you open or any email that you write is just 60 minutes, even if you contact us during weekends and legal holidays. Regardless of the nature of your inquiry or issue, we’ll lend a hand immediately and will provide you with the necessary information to fix any problem with your sites. The actual reaction time normally does not exceed 15 to 20 minutes, which goes to say that you can forget about waiting for hours and hours to get a problem solved or what’s even worse – waiting one whole day only to obtain a reply that more info is necessary while nothing is resolved. We’ll give you assistance in a timely manner purely because we realize exactly how precious time can be in the dynamic e-world. The one-hour response time guarantee is valid for any technical or billing enquiry that you may have relating to our website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of how important it is to get prompt help, we guarantee that you will never have to wait around for more than an hour to get an answer to any support ticket that you post from your semi-dedicated server CP. In reality, you will seldom need to wait for more than 20-30 minutes and this applies to any question irrespective of its nature – billing, technical or general. Furthermore, our client and technical support team is available night and day, which means that even in case you send a ticket during official holidays, you will always obtain an instant reply, which will contain the answer to a query, the solution to an obstacle or the details needed to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting around for a reply like you would with other providers.