If you’ve got a website, a problem can always crop up and it does not automatically have to be associated with the web hosting service itself. For instance, something can go wrong when you update a software application or some crucial data might be edited or deleted unintendedly. No matter what the nature of the problem is, you will need to get in touch with the respective client support team and request them to recover a backup or to help you solve the problem that you’re experiencing. How promptly they will do it will predetermine the interval of time that your websites will be offline. For specific sites like community portals or online shops, a lengthened unreachability can often mean lost customers and cash. With this in mind, it’s very important to use the services of a web hosting company that provides not only a very good customer support service, but also a timely one.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum reaction time for any helpdesk ticket that you open or any email that you write is just 60 minutes, even if you contact us during weekends and legal holidays. Regardless of the nature of your inquiry or issue, we’ll lend a hand immediately and will provide you with the necessary information to fix any problem with your sites. The actual reaction time normally does not exceed 15 to 20 minutes, which goes to say that you can forget about waiting for hours and hours to get a problem solved or what’s even worse – waiting one whole day only to obtain a reply that more info is necessary while nothing is resolved. We’ll give you assistance in a timely manner purely because we realize exactly how precious time can be in the dynamic e-world. The one-hour response time guarantee is valid for any technical or billing enquiry that you may have relating to our website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we are aware of how important it is to get prompt help, we guarantee that you will never have to wait around for more than an hour to get an answer to any support ticket that you post from your semi-dedicated server CP. In reality, you will seldom need to wait for more than 20-30 minutes and this applies to any question irrespective of its nature – billing, technical or general. Furthermore, our client and technical support team is available night and day, which means that even in case you send a ticket during official holidays, you will always obtain an instant reply, which will contain the answer to a query, the solution to an obstacle or the details needed to solve an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting around for a reply like you would with other providers.