A live chat is among the many ways of communication supplied by some hosting companies as part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This way of communication is faster compared to a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a phone call with a representative. In addition, when the problem that you have requires some time to be examined and dealt with, you'll be able to do something different at the same time instead of just waiting, as you'd have to do if you call. Also, you can use a live chat support service without charge as long as you have world wide web access even if your website hosting provider is located in another country and they don't have a local phone number you can call.

Live Chat Support in Website Hosting

Together with the phone and ticket support, we provide live chat support too. You're able to get in touch with us every single day, including weekends and holidays, and we will give you more info about the website hosting plans that we supply in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for strictly technical matters you'll need to open a trouble ticket to our tech support, because such issues will need extra time to be taken care of, you can still get in touch with us on the live chat for some technical information. To give you an example, we can help you set up an email address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even when our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, which means that whenever you have any kind of questions for our Linux semi-dedicated plans, you are able to get in touch with our customer care team whenever you need no matter if you've already obtained an account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, still we're able to assist you with a lot of technical questions too. We can help you choose the right plan for your websites if you do not have an account yet, we can respond to any billing questions or issues you may have or we can assist you with setting up your new email address on your computer or smart phone - all the aforementioned will be done promptly because our live chat service is accessible all day, every day. Any time you want assistance, you are able to talk with an agent and save time and effort.