There are several ways to touch base with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a trouble ticket system. It is the least complicated communication method for a variety of reasons. In the event that no client care staff member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will always hit home. On top of that, you can copy and paste extensive bits of info without the need to worry about spelling errors, and in case a given problem needs more time to be fixed or a number of replies must be exchanged, all the information will be in the same place, so each party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your hosting provider is that they are typically separate from the web hosting platform, which goes to say that if you need to provide information or to follow directions, you will have to use no less than 2 separate admin consoles and this number might rise if you want to administer a handful of domain names. Besides, lots of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket while you’re browsing your files or modifying different settings. The ticketing system is being strictly monitored 24x7x365 by our customer support team and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to get help. Unlike some other hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and request information concerning any billing or technical issue. Moreover, you can see a number of educative articles, which will help you deal with the most commonly experienced challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated plans, so you will not require an additional platform to get in touch with our client care staff – you can do it on the spot in the event that you encounter a difficulty. Posting a new ticket requires a couple of clicks and tracking down an older one is just as easy. With our clever search filter, you can quickly track down any ticket that you’ve already posted. You can send a ticket at any time as our client support team representatives are available around the clock and answer in no more than sixty minutes, although it seldom takes that much to get a reply. With Hepsia, you will have everything in one location and you can just forget about needing to log in and out of 2 or more platforms to solve a simple problem.