Customer Support Channels
A 1–hour Response Guarantee
Delivering top notch support promptly is our high priority, so that we backup each website hosting plans plan with a 1–hour ticket solution guarantee. The moment you share a ticket or drop a message, our client customer assistance team will try all they could do to deliver the most appropriate answer to your issue and to offer advice quickly.
A Top–quality Support Service
Our technical support service is supplied by a group of competent technicians that are prepared to answer your inquiry as quickly as possible. You’ll be able to speak with the technical support staff by opening a help and support ticket from your Online Control Panel or by submitting us an e–mail. On working days, you may also contact us on the telephone or take advantage of the online chat service.
An Intuitive Help Section
Our company has built–in a complete knowledge base into the Control Panel that allows you to have important step by step recommendations at any time. Each area of the Control Panel has its own contextual guide area showcasing a group of how–to articles. We have also organized instructional videos to ensure that you get a more effective idea of the best way to conduct any presented task.