Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Reply Warranty

  • Our tech help and support Department is on–line 24/7 to attend to every one of your help inquiries. Every single ticket you submit to us shall be replied to within maximum 60 mins. If your problem calls for the help of one of our administrators, we are going to send the ticket to the person on shift and will notify you that the issue is being resolved.

  • Top quality support service

  • Qualified Client Support Service

  • Our customer help and support crew will be online for you day–and–night to to respond to all support inquiry tickets that you send. We offer technical assistance for all software that are installed in advance on your machine. These include our in–house made Online Control Panel, the selected Operating System along with the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Online Control Panel that comes with no charge with your VPS provides you with an integrated collection of articles. There’s a bunch of thorough how–to articles and reviews and a group of step by step video guides that demonstrate all the necessary website control tasks. You can find them by pressing the Help or Video buttons in the top right part of each Control Panel section.