Customer Support Channels
A One–Hour Support Ticket Response Guarantee
We provide a one–hour response time warranty for every support ticket or e–mail that you submit to our client service staff. We’ll rapidly reply to all the typical questions and forward the matter to our admins if additional assistance is required. If you order our Optional Admin Services package, we will execute any of the included server management services at a time that has been discussed with you preliminary.
A Top–Notch Customer Service
We will be online for you 24x7x365 to reply to any inquiries that you may have connected to our Online Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require assistance handling server administration tasks, you can take a look at our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Intuitive Help Area
Our Online Control Panel was preinstalled for every dedicated web hosting plan. Among its features is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of instructional articles also video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.